T.H.E. Bus Passenger Information

Hours of Service:
Please see T.H.E. Bus Schedules for more information.

Dispatch Hours:
Monday – Friday 7 am-8:30 pm
Saturdays – 10 am-4 pm
Messages can be left on our voicemail after hours and holidays. Messages are reviewed the next business day.

Please have the following information available when calling to schedule a ride:
Location/City where you will board the bus
Location/City of your destination
Hours/When pick-up is needed
Appointment time will be helpful

Scheduled pick-up time:

  • T.H.E. Bus can be 10 minutes before or 10 after scheduled pick-up time due to circumstances uncontrollable by driver. Please be watching for the bus 10 minutes before your scheduled pick-up time.
  • If you need to cancel, please call dispatch to cancel the ride 30 minutes in advance.
    T.H.E. bus will arrive at the pick-up location and depart after 2 minutes.
  • Have correct change when boarding, drivers do not carry change.

Cancellations

  • Please call a minimum of 30 minutes before your schedule pick-up to cancel your ride.
  • Please let dispatch know as soon as your scheduled rides have changed.

No Show Policy

  • If the bus goes to your requested location and you don’t show for your schedule ride it is considered a no show.
  • When you receive a no show you are required to pay for the no show before riding the bus again. Contact dispatch to find out the fare of a no show.
  • If you don’t show up for your ride, any pre-scheduled return rides for that day will be automatically canceled. If you still need your return ride, you must call the dispatcher.
  • After 3 consecutive no shows you will be taken off the schedule until you call in to reschedule.

Other Rules

• Only large items you are able to carry will be allowed.
• Luggage/Bags/Backpacks/Packages: must not block the aisle, stairs or doorway.
• Items must remain under the rider’s control. When unloading items will be placed on the curb.
• No open food or beverages allowed.
• Keep cell phone use to a minimum.
• Keep cologne, perfumes, body odor etc. to a minimum.
• Shirt, shoes, and appropriate clothing are
required.
• No swearing, rude language, raised voice, and/or inappropriate behavior.
• Parents/guardians’ are responsible to secure
children into infant car seats if under 1 years old and if over 1 years old properly seat belted.
• No weapons allowed.
• Remain seated and buckled while the bus is moving.
• Service animals are permitted. All other non-service animals are allowed only if they are in a carrier.
• Drivers are not allowed to accept tips or gratuity.
• One ride will be provided per rider to and from a liquor establishment to purchase alcohol. No other rides can be scheduled for that day to any location.
• For the safety of all riders, if a rider appears intoxicated, or smells of alcohol he/she may be refused the ride.

Any riders not following the above rules may be suspended from T.H.E. Bus for one week. If issues continue, there may be a two-week suspension and possible loss of riding privileges.

ADA Reasonable Accommodations

Tri-Valley accepts requests for Reasonable Modifications to our policies, practices, and procedures in order for those with disabilities to fully access our services. Please call ahead to make such a request.

Winter Storm Closing

  • Please listen to your local radio stations for weather related closings.

Please contact us at 800-201-3432 or at transit@tvoc.org for more information on passenger information.