T.H.E. Bus Passenger Information

Hours of Service:
Please see T.H.E. Bus Schedules for more information.

Dispatch Hours:
Monday – Friday 7 am-8:30 pm
Saturdays – 10 am-4 pm
Messages can be left on our voicemail after hours and holidays. Messages are reviewed the next business day.

Please have the following information available when calling to schedule a ride:
Location/City where you will board the bus
Location/City of your destination
Hours/When pick-up is needed
Appointment time will be helpful

Scheduled pick-up time:

  • T.H.E. Bus can be 10 minutes before or 10 after scheduled pick-up time due to circumstances uncontrollable by driver. Please be watching for the bus 10 minutes before your scheduled pick-up time.
  • If you need to cancel, please call dispatch to cancel the ride 30 minutes in advance.
    T.H.E. bus will arrive at the pick-up location and depart after 2 minutes.
  • Have correct change when boarding, drivers do not carry change.

Cancellations

  • Please call a minimum of 30 minutes before your schedule pick-up to cancel your ride.
  • Please let dispatch know as soon as your scheduled rides have changed.

No Show Policy

  • If the bus goes to your requested location and you don’t show for your schedule ride it is considered a no show.
  • When you receive a no show you are required to pay for the no show before riding the bus again. Contact dispatch to find out the fare of a no show.
  • If you don’t show up for your ride, any pre-scheduled return rides for that day will be automatically canceled. If you still need your return ride, you must call the dispatcher.

Other Rules

• Only large items you are able to carry will be allowed.
• Luggage/Bags/Backpacks/Packages: must not block the aisle, stairs or doorway.
• Items must remain under the rider’s control. When unloading items will be placed on the curb.
• No open food or beverages allowed.
• Keep cell phone use to a minimum.
• Keep cologne, perfumes, body odor etc. to a minimum.
• Shirt, shoes, and appropriate clothing are
required.
• No swearing, rude language, raised voice, and/or inappropriate behavior.
• Parents/guardians’ are responsible to secure
children into infant car seats if under 1 years old and if over 1 years old properly seat belted.
• No weapons allowed.
• Remain seated and buckled while the bus is moving.
• Service animals are permitted. All other non-service animals are allowed only if they are in a carrier.
• Drivers are not allowed to accept tips or gratuity.
• One ride will be provided per rider to and from a liquor establishment to purchase alcohol. No other rides can be scheduled for that day to any location.
• For the safety of all riders, if a rider appears intoxicated, or smells of alcohol he/she may be refused the ride.

Any riders not following the above rules may be suspended from T.H.E. Bus for one week. If issues continue, there may be a two-week suspension and possible loss of riding privileges.

ADA Reasonable Accommodations

Reasonable modifications of T.H.E. Bus’s policies and procedures are available to individuals with disabilities, upon request. Please contact Marion Henry at 218-281-0700 or marion.henry@tvoc.org for more information or to make a request.

Winter Storm Closing

  • Please listen to your local radio stations for weather related closings.

Please contact us at 800-201-3432 or at transit@tvoc.org for more information on passenger information.